Privacy policy

This privacy policy sets out how Roi4Presenter by ROIFORCIO GmbH uses and protects any information that you give when you use this website, Its subdomains and mobile application Roi4Presenter.

Roi4Presenter is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Roi4Presenter may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.05.18.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

ROI4Presenter shall implement and maintain appropriate technical and organizational security measures to protect Customer Data from Security Incidents

Confidentiality of processing. ROI4Presenter shall ensure that any person who is authorized by ROI4Presenter to process Customer Data (including its staff, agents and sub ROI4Presenter) shall be under an appropriate obligation of confidentiality (whether a contractual or statutory duty).
Updates to Security Measures. Customer is responsible for reviewing the information made available by ROI4Presenter relating to data security and making an independent determination as to whether the Solutions meets Customer’s requirements and legal obligations under Data Protection Laws. Customer acknowledges that the Security Measures are subject to technical progress and development and that ROI4Presenter may update or modify the Security Measures from time to time, provided that such updates and modifications do not result in the degradation of the overall security of the Solutions provided to Customer.
Security Incident response. Upon becoming aware of a Security Incident, ROI4Presenter shall: (i) notify Customer without undue delay, and where feasible, in any event no later than 48 hours from becoming aware of the Security Incident; (ii) provide timely information relating to the Security Incident as it becomes known or as is reasonably requested by Customer; and (iii) promptly take reasonable steps to contain and investigate any Security Incident. ROI4Presenter‘s notification of or response to a Security Incident under this Section 4.4 shall not be construed as an acknowledgment by ROI4Presenter of any fault or liability with respect to the Security Incident.
Customer responsibilities. Notwithstanding the above, Customer agrees that except as provided by this DPA, Customer is responsible for its secure use of the Solutions, including securing its account authentication credentials, protecting the security of Customer Data when in transit to and from in course of the purchase, and taking any appropriate steps to securely encrypt or backup any Customer Data uploaded n course of the purchase.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purpose
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@roi4cio.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to info@roi4cio.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Customer Data

Customer data	Category	What does it mean
First name, Last name	Identification	The customer’s given name or legal name.
Address, IP address	Location	The customer’s physical address, including street address, city, state/province, and postal code.
Phone Number	Contact	The customer’s phone number, which can be used to reach them for business purposes.
Email Address	Contact	The customer’s email address, which can be used to communicate with them for business purposes.
Date of Birth	Identification	The customer’s birthdate, which can be used to verify their identity or provide age-related services.
Gender	Identification	The customer’s gender, which can be used for demographic analysis or to tailor marketing messages.
Purchase History	Transaction	A record of the products or services that the customer has purchased from the company.
Website Activity	Analytics	Data on the customer’s interaction with the company’s website, including pages visited, time spent, and actions taken.
Social Media Activity	Analytics	Data on the customer’s interaction with the company’s social media accounts, including likes, shares, and comments.
Payment Information	Transaction	The customer’s payment method and associated data, such as credit card number, billing address, and transaction history.

Subprocessors

VENDOR	PURPOSE	PERSONAL DATA	LOCATION WHERE PERSONAL DATA IS HOSTED	DATA TRANSFER SAFEGUARD
Amazon Web Services, Inc.	Infrastructure as a service	Contact data, Content data	Europe, Frankfurt	SCC

Service Providers

VENDOR	PURPOSE	PERSONAL DATA	LOCATION WHERE PERSONAL DATA IS HOSTED	DATA TRANSFER SAFEGUARD
Amazon Web Services	Infrastructure as a service	Contact data Content data
Azure	Cloud computing platform and services	Various personal data, including but not limited to: user identity information, device and usage information, customer content, communications. Data entered by users, collected automatically from devices, or provided by third-party services. Specific examples include: usernames, passwords, email addresses, IP addresses, other identifying information.
SalesForce	Customer Relationship Management (CRM)	Contact information (name, email, phone number, address) Demographic data (age, gender, location) Purchase history and behavior Marketing and communication preferences Job title and company information
FireBase	Mobile and web application development platform	User authentication App usage analytics
Hubspot	Marketing and Sales Automation Lead Management and Nurturing	Contact Information, IP Addresses, Cookie Data, User Activity on Website/Apps
	Customer Relationship Management (CRM)	Contact Information, Company Information, Sales Data, Email Interactions
	Email Marketing	Email Address, Contact Information
	Analytics and Reporting	User Activity on Website/Apps, Contact and Sales Data, Website Performance Data
Product Slide Types	Presentation of product information and images	Product data name description image URL website user data IP address browser information
ChatGpt	Natural Language Processing (NLP)	Text input Text output Usage data IP addresses Location data Device data
Pusher	Real-time communication and data streaming service	User data (e.g. email address, name, IP address) Message data (e.g. message content, timestamps, channel information)
Vite_Pusher	Real-time push notifications and data synchronization	User’s name email address user ID push notification token app-specific data
PayPro	Payment processing and management Fraud detection and prevention Customer service and support Analytics and reporting Compliance with legal and regulatory requirements	Payment information (e.g. credit card data) Transaction data Contact information (e.g. name, email) Transaction data, customer behavior Personal and transaction data
Pendo	Product Analytics	Usage data, user interactions, IP addresses, browser, device information, cookies
Hotjar	Website optimization and analytics	User behavior data IP addresses device and browser information operating system information clickstream data cookie data keystrokes mouse events other data related to user interactions with a website
CookieYes	Cookies service provider	User consent data Technical information Device type Browser IP
Google	Online advertising and analytics, cloud-based services, email services, search engine, maps and location-based services, YouTube and video services, android mobile operating system, Google Workspace (formerly G Suite)	Browser data, IP address, location data, search queries, device information, cookies Data stored on Google servers, including user data uploaded to Google Drive or other Google services Email content and metadata, contacts, calendar data Search queries, search history, location data Location data, search queries User videos, comments, viewing history, search queries Device information, location data, search queries, app usage data, device contacts User data stored in Google Workspace, including email, documents, and other files
Facebook	Social networking and communication, advertising and analytics, audience targeting and measurement, business tools and marketing solutions, oculus virtual reality platform, WhatsApp messaging service, Instagram photo and video sharing service, Workplace collaboration platform	User profile information, posts and updates, messages, contact information, photos and videos Browser data, IP address, location data, search queries, device information, cookies User data uploaded for targeting and measurement purposes, including email addresses, phone numbers, and other data points User data stored in Facebook Business Manager, including advertising campaigns, ad creative, and audience targeting Device information, location data, app usage data User profile information, messages, contact information User profile information, photos and videos, search queries User data stored in Workplace, including messages, documents, and other files
LinkedIn	Professional networking and job search, advertising and analytics, talent solutions and recruitment tools, sales solutions and marketing tools, learning and development services, messaging and communication services, marketing solutions and ad targeting	User profile information, work history, education, skills, recommendations, job searches and applications Browser data, IP address, location data, search queries, device information, cookies User data uploaded to LinkedIn Recruiter, including resumes and job preferences User data uploaded to LinkedIn Sales Navigator, including contact information and other data points User data stored in LinkedIn Learning, including courses taken, progress, and recommendations Messages and communication history User data uploaded for targeting and measurement purposes, including email addresses, phone numbers, and other data points
Apple	Hardware and software products, cloud-based services, iTunes and media services, Apple Pay and payment services, App Store and app distribution services, maps and location-based services, Siri and voice recognition services, health and fitness tracking	Device information, usage data, diagnostic information Data stored on Apple servers, including user data uploaded to iCloud or other Apple services User account information, media content and metadata, purchase history Payment information, transaction history App usage data, search queries Location data, search queries Voice commands, search queries User health data, including activity, heart rate, and other biometric information
YouTube	Video sharing and streaming, advertising and analytics, content creation and management, YouTube Music and music streaming services, YouTube Kids and family-friendly content, YouTube TV and live TV streaming services , YouTube Premium and ad-free services	User account information, video content and metadata, comments and engagement data Browser data, IP address, location data, search queries, device information, cookies User data stored in YouTube Creator Studio, including video editing tools, analytics, and monetization options User account information, music content and metadata, playlists and engagement data User account information, video content and metadata, engagement data User account information, TV channel subscriptions and preferences, engagement data User account information, access to exclusive content and features, engagement data
Agora	Video and voice chat services Analytics and usage tracking Customer support Security and fraud prevention Marketing and advertising	User IP addresses, device information, and other information necessary for providing the services User interactions with the service, such as time spent on calls and other usage statistics User information necessary for resolving support requests, such as user account information and call history User information necessary for detecting and preventing fraudulent activity on the platform, such as IP addresses and device information User information used for marketing and advertising purposes, such as email addresses and user demographics (with user consent)
Zoom	Video conferencing and webinars Recording and playback of meetings Analysis and improvement of services Customer support	Name, email address, IP address, device and location information, audio and video recordings, chat messages, and any other data provided by users during meetings or webinars. Zoom also collects some data from third-party sources such as social media platforms. Audio and video recordings of meetings, transcripts of meetings, chat messages, and any other data provided by users during meetings. Usage data, device and location information, and other data that Zoom collects during the use of its services. Zoom also uses cookies and similar technologies to collect this data. Name, email address, phone number, and any other data that users provide to Zoom when requesting customer support.
Ringostat	Phone number Call recording Call duration Call status Name Massage landing Chat history Call volume User behavior, contact information	Ringostat is a call tracking and analytics service for websites. It allows website owners to track and analyze phone calls made from their website. The service collects the caller’s phone number, call duration, date and time of the call, and call status Call tracking and analytics for businesses Conversion tracking and attribution for advertising campaigns Communication and messaging between businesses and customers Lead generation and scoring for sales and marketing Reporting and analytics for business performance