Privacy policy

What we collect

We may collect the following information:

•  name and job title

•  contact information including email address

•  demographic information such as postcode, preferences and interests

•  other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

•  Internal record keeping.

•  We may use the information to improve our products and services.

•  We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.

•  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Pitch Avatar shall implement and maintain appropriate technical and organizational security measures to protect Customer Data from Security Incidents

1. Confidentiality of processing. Pitch Avatar shall ensure that any person who is authorized by Pitch Avatar to process Customer Data (including its staff, agents and sub Pitch Avatar) shall be under an appropriate obligation of confidentiality (whether a contractual or statutory duty).
2. Updates to Security Measures. Customer is responsible for reviewing the information made available by Pitch Avatar relating to data security and making an independent determination as to whether the Solutions meets Customer’s requirements and legal obligations under Data Protection Laws. Customer acknowledges that the Security Measures are subject to technical progress and development and that Pitch Avatar may update or modify the Security Measures from time to time, provided that such updates and modifications do not result in the degradation of the overall security of the Solutions provided to Customer.
3. Security Incident response. Upon becoming aware of a Security Incident, Pitch Avatar shall: (i) notify Customer without undue delay, and where feasible, in any event no later than 48 hours from becoming aware of the Security Incident; (ii) provide timely information relating to the Security Incident as it becomes known or as is reasonably requested by Customer; and (iii) promptly take reasonable steps to contain and investigate any Security Incident. Pitch Avatar‘s notification of or response to a Security Incident under this Section 4.4 shall not be construed as an acknowledgment by Pitch Avatar of any fault or liability with respect to the Security Incident.
4. Customer responsibilities. Notwithstanding the above, Customer agrees that except as provided by this DPA, Customer is responsible for its secure use of the Solutions, including securing its account authentication credentials, protecting the security of Customer Data when in transit to and from in course of the purchase, and taking any appropriate steps to securely encrypt or backup any Customer Data uploaded n course of the purchase.
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How we use cookies

 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

•  whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purpose

•  if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@roi4cio.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to info@roi4cio.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Subprocessors

We engage the following principal subprocessors. This list reconciles the infrastructure described on our Security page with the providers actually used and supersedes any inconsistent prior statement that hosting is limited to a single provider:

Data Processing Agreement (DPA)

Where we process Customer Data on behalf of a business customer, the processing is governed by our Data Processing Agreement, available on request and forming part of the contract. Formal GDPR documentation, including the DPA and data-deletion procedures, is managed in coordination with our compliance and legal teams.

Changes to this policy

We may update this policy from time to time by publishing the revised version on this page, indicating the new effective date.