Acceptable use policy

This Acceptable Use Policy (the “Policy”) forms an integral part of the Terms of Use of Pitch Avatar and applies to every user of the Service. Capitalised terms not defined here have the meaning given to them in the Terms of Use. A breach of this Policy is a material breach of the Terms of Use.

1. General principle

1.1. You may use the Service only for lawful purposes and in compliance with this Policy, the Terms of Use and applicable law, including Regulation (EU) 2024/1689 (the “AI Act”), data protection law, intellectual property law and the law protecting personality rights, in particular § 78 of the Austrian Copyright Act (Urheberrechtsgesetz).

1.2. You are responsible for the content you submit to the Service and for the content you generate, publish or distribute using it, as well as for the acts of every person using the Service under your account.

1.3. You must not access, use, export or make the Service or its outputs available in breach of the export control and sanctions provisions of the Terms of Use, including from or to any country or territory subject to comprehensive sanctions, to or for use in the Russian Federation or the Republic of Belarus, or to or on behalf of any sanctioned or restricted party.

2. Voice and likeness — consent requirement

2.1. You may clone, reproduce or simulate the voice or the likeness of a natural person only with that person’s prior, specific, informed and documented consent.

2.2. Consent must be documentary: a signed consent form, or a confirmation given by the person concerned in writing or by e-mail. Consent inferred from conduct, from an employment relationship alone, or from the mere availability of a recording is not sufficient. You shall retain the evidence of consent for as long as the voice or likeness is used and produce it to ROIFORCIO upon reasoned request.

2.3. The consent must cover the creation of the synthetic voice or likeness, the purposes for which the resulting content will be used, and the period of use, and must inform the person of the right to withdraw it. Upon withdrawal you shall cease use of the corresponding voice or avatar and delete it from your account.

2.4. Permitted sources are your own voice or likeness, that of a duly authorised member of your organisation, or that of engaged voice or acting talent. Cloning the voice or likeness of a public figure, of a customer or of any other third party without such consent is prohibited.

2.5. For team accounts, role-based permissions shall be used to control who may create, approve and publish cloned voices and avatars.

2.6. ROIFORCIO does not verify voice or likeness against a reference sample and does not perform biometric identification. Compliance with this Section rests with you, and ROIFORCIO relies on your representation that the required consent has been obtained.

3. Prohibited content and uses

3.1. You must not use the Service to generate, manipulate, store or distribute:

— non-consensual intimate imagery of any person, including content depicting a person in a sexualised manner without that person’s consent;

— child sexual abuse material, or any sexualised content involving or appearing to involve a minor;

— content that impersonates a real person or organisation in order to deceive, including for the purposes of fraud, social engineering, financial manipulation or the fabrication of statements, endorsements or evidence;

— content designed to interfere with an election or a referendum, or to spread disinformation on matters of public interest, without the disclosure required under Article 50(4) of the AI Act;

— content that is discriminatory, defamatory, harassing, threatening, obscene or otherwise unlawful under Austrian or applicable Union law;

— content that infringes the intellectual property rights, trade secrets or personality rights of a third party.

3.2. You must not use the Service, or any output of it, in a manner constituting a practice prohibited under Article 5 of the AI Act, including manipulative or exploitative techniques causing significant harm, social scoring, emotion inference in the workplace or in education, or biometric categorisation to infer protected attributes.

3.3. You must not deploy the Service, or integrate it, in a use case classified as high-risk under Annex III to the AI Act — in particular in recruitment, selection, evaluation or promotion of workers, in access to education, or in access to essential services — without the prior written agreement of ROIFORCIO. The Service is not supplied as a high-risk AI system and has not been subject to a conformity assessment for such use.

4. Integrity of markings and disclosures

4.1. You must not remove, alter, suppress, degrade or otherwise circumvent any watermark, provenance metadata, content credential, machine-readable marking or visible AI label applied by the Service to its outputs, and must not use any tool or service designed for that purpose.

4.2. You must not represent, expressly or by implication, that content generated or manipulated by the Service was created by a natural person, or otherwise defeat the transparency obligations under Article 50 of the AI Act.

4.3. Where you deploy content constituting a deep fake, or text published to inform the public on matters of public interest, you shall disclose to the audience that the content has been artificially generated or manipulated, in the manner and at the time required by Article 50(4) of the AI Act.

5. Integrity of the Service

5.1. You must not attempt to circumvent content filters, safety mechanisms, rate limits, quotas or access controls, including by prompt injection, jailbreaking or the use of automated tools.

5.2. You must not use the Service or its outputs to develop, train, fine-tune, evaluate or benchmark a competing artificial intelligence model or service, nor extract data from the Service by automated means.

5.3. You must not upload malicious code, attempt unauthorised access to the Service or to the data of other customers, or carry out load, penetration or vulnerability testing without prior written authorisation.

5.4. You must not upload personal data falling within Article 9(1) of Regulation (EU) 2016/679, or use the Service for the identification or authentication of natural persons, without the prior written agreement of ROIFORCIO.

6. Safeguards and reporting

6.1. ROIFORCIO applies technical and organisational safeguards designed to prevent the outcomes prohibited by Section 3 and carries out a periodic assessment of the reasonably foreseeable misuse of its generative features.

6.2. Suspected violations may be reported to info@roi4cio.com, marking the message “abuse report” in the subject line. Reports are reviewed without undue delay and, where the report concerns content prohibited by paragraph 3.1, on a priority basis.

6.3. ROIFORCIO does not systematically monitor user content and acts upon obtaining knowledge of unlawful content or upon a sufficiently substantiated notice, in accordance with Regulation (EU) 2022/2065 where applicable.

7. Enforcement

7.1. Upon a suspected violation, ROIFORCIO may restrict access to the content concerned, suspend the account, or terminate the Terms of Use with immediate effect, applying the measure proportionate to the violation. Where practicable, the user is informed of the measure and of its grounds, and may contest it by written submission to info@roi4cio.com.

7.2. Serious violations, in particular those concerning non-consensual intimate imagery or child sexual abuse material, are reported to the competent authorities without prior notice to the user.

7.3. ROIFORCIO may preserve and disclose relevant records where required by law or by a competent authority.

8. Applicability

8.1. The transparency obligations under Article 50 of the AI Act apply from 2 August 2026.

8.2. The prohibitions concerning the generation of non-consensual intimate imagery and of child sexual abuse material, introduced into Article 5 of the AI Act by Regulation (EU) 2026/1744, apply from 2 December 2026. Those uses are in any event prohibited under this Policy with immediate effect, independently of that date, and may also be unlawful under national criminal law.

8.3. The obligations applicable to high-risk AI systems listed in Annex III to the AI Act apply from 2 December 2027, and those listed in Annex I from 2 August 2028, as amended by Regulation (EU) 2026/1744.

9. Changes

9.1. This Policy may be amended in accordance with the procedure set out in Section 13 of the Terms of Use. Questions concerning this Policy: info@roi4cio.com.