Our team at Pitch Avatar presents key insights and metrics that have caught our attention, highlighting both current trends and future developments in conversational artificial intelligence.
- In 2018, a study by the Massachusetts Institute of Technology revealed that conversational AI enables 90% of companies to resolve customer issues more quickly, while 80% reported improvements in call handling.
- According to Tidio, 53% of people find long wait times the most frustrating aspect of interacting with companies.
- Data from Gnani.ai indicates that IT support staff require between 10 and 80 hours of training annually.
- MARKETSPLAS reports that 78% of service companies deploy conversational AI bots for simple self-service tasks.
- By 2022, 91% of adults using voice assistants accessed them via smartphones (MARKETSPLASH).
- Gartner found that 68% of people who engaged with chatbots valued their quick response times, and 42% appreciated the availability outside of working hours.
- The global chatbot market in the banking, financial, and insurance sectors, valued at $586 million in 2019, is projected to reach $7 billion by 2030 (NMSC).
- According to HubSpot, 35% of marketers, 54% of bloggers, and 41% of business leaders incorporate conversational AI among other AI-based tools in their work.
- The top five countries leading in conversational AI usage are the USA, India, Germany, the UK, and Brazil (MARKETSPLASH).
- By 2025, it’s expected that 95% of interactions between brands and customers will involve AI (AI Business).
- Uberall reports that 80% of customers rate their chatbot experiences positively.
- MARKETSPLASH highlights that 35% of users rely on conversational AI for problem-solving and gathering information, with 37% willing to use it in emergencies.
- The chatbot GReaTa from GRT Hotels & Resorts collected contact details from 84% of its users, and 40% were ready to make a booking (MARKETSPLASH).
- As of early 2022, over 50% of Americans interacted with conversational AI for customer service (EMARKETER).
- The conversational AI market is forecasted to grow from $13.2 billion in 2024 to $49.9 billion by 2030, at an annual growth rate of 24.9% (MarketsandMarkets).
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